When the unexpected happens, disaster restoration services hope to be the first enlisted to clean up the mess. Be confident that potential customers will receive a professional and understanding first impression of your business from the call center agents at Answer California Answering Services and Call Center Solutions. Answer California's agents can provide 24/7 or after-hours coverage for your disaster restoration company's calls.
Answer California’s Answering Service knows that it's easy to drop to the bottom of an insurance adjustor's list if incoming calls aren't handled quickly and efficiently. Handling calls from insurance adjusters looking for the first available approved contractor, as well as calls from home owners looking to remedy water, smoke, or fire damage, Answer California's call center agents respect and serve the needs of your callers in a way that represents your commitment to quality and customer service.
Natural disasters like hurricanes, tropical storms, floods, tornadoes, and earthquakes can strike at any time. Unforeseen emergencies like fire or burst pipes don't always occur during business hours. In order to stay competitive in the disaster restoration industry, you need call center services that understand the demands of your business and your clients. Answer California's disaster restoration telephone answering service is a round-the-clock solution for your inbound call center needs.
Answer California agents make sure that emergencies are dispatched immediately and that non-urgent calls are converted to next-day appointments. Our telephone answering services allows for customized scripts that are developed with your company and callers in mind. Answer California agents can input appointments into your system and can manage your on-call technicians responding to jobs. Answer California's live answering service can also coordinate equipment rentals for carpet and furniture cleanings, making sure your schedule is as active as possible.
From independent contractors to franchise operators, Answer California has years of experience handling calls for disaster restoration services as a 24-hour-a-day, after-hours or overflow telephone and email reception center. We understand that every company runs their business in the way that suits them best. Following your instructions, Answer California agents can deliver messages from emergency calls as they are received or wait for business hours to begin. With all of our call center services, messages can be delivered in a variety of flexible methods, including email, text message, fax, and live operator.
Our Live Operators are trained to handle your calls courteously and concisely. How your calls are answered is determined upon your specifications at time of account activation. You can set up two sets of instructions: routine messaging and different set of instructions if the call is an emergency and needs immediate attention. Once your parameters are established, our operators will always answer your calls to your exact requirements.
To get started, call us at 800.369.8741.