Medical & Healthcare Answering Solutions
Answer California is HIPAA compliant. While you take care of your patient’s most valuable resource, their health, we’ll be doing our part to take care of the health of your practice. Our telephone medical answering service is completely confidential and secure. Patients calling your office will never know that our medical call center. Answer California medical call center agents are HIPAA trained and compliant. The telephone agents will screen calls, from medical emergencies to referrals, refills and appointment calls Our Medical answering services can also act as a buffer between physicians and patients, as well as a unifying force to collect and store information from patients, physicians and hospitals in a central location.
Our staff is available 24/7 and we work with a variety of practices: Cardiology, Cosmetic Surgery, Dental/Oral Surgery, Internal Medicine, OB/GYN, Oncology, Pediatrics, Ophthalmology and Surgery. In healthcare, people obviously care about being able to reach a professional at any time of day. Medical emergencies don’t wait for office hours and your clients want to be able to reach you when they need you. Our 24/7 medical call center answering service allows you to keep your office hours while being alerted to emergencies as they arise. Maintain your lifestyle, and your resources, with our 24 hour answering service and flexible message delivery options ranging from emails to a live call center agent.
Our Live Operators are trained to handle your calls courteously and concisely. How your calls are answered is determined upon your specifications at time of account activation. You can setup two sets of instructions: routine messaging and different set of instructions if the call is an emergency and needs immediate attention. Once your parameters are established, our operators will always answer your calls to your exact requirements.
