Every after-hour call to your plumbing service is a money call. Our live operators are trained and knowledgeable as they answer your calls, capture new business, schedule appointments, quote pricing, and monitor on-call technicians, automated phone, and email notifications. When a caller reaches our call center through the phone book, a live agent is there to gather their information, capturing potential customers 24 hours a day, seven days a week.
Your Answer California agents treat your customers with respect and offer helpful assistance, especially during an often frustrating plumbing emergency. Our live operators follow your custom script, in which you outline the procedures taken for all possible caller requests. Then, your calls are screened between after-hours support and service-contract customers, and depending on their needs, operators then coordinate with on-call techs to set up a service call or simply deliver a message to the appropriate person.
Using your custom script, callers will never know that the person they are talking to isn't your receptionist or dispatcher sitting right in your office. The Answer California call center can also help streamline your business by acting as a central location for technicians to report to as they arrive at and leave from appointments. Any messages that customers leave with our call center agents are delivered promptly, through a variety of methods you can choose from, like voice mail, live operator, text message, fax, and email. Answer California's support for plumbing businesses allows smaller contractors to concentrate on growing the business rather than keeping up with calls and making appointments. Business owners and employees will be able to enjoy extra time with family and friends.
If you're looking for an answering service and live operator solutions that delivers knowledgeable information to customers, provides prompt and efficient message delivery, and understands the needs of plumbers, start your partnership with Answer California today!
To get started, call us at 800.369.8741.