Facilities Designed From The Ground Up For 24/7 Utilization And Production
Physically Secured Room And Equipment Cabinet Access
Separate And Secure Space For Data Operations
Dedicated Primary And Backup HVAC Systems For Data Operations
Internal And External 8 Channel Security Camera System With Real Time Monitoring Of All Operations
Power Systems
Dedicated High Capacity APC Symmetra Power Array TM For All Data Operations Provides Hours Of Instantaneous Off-Grid Power Backup
Segmented APC Smart-UPS TM Solutions For Cabinet Operations
All Power Conforms To N+1 Redundancy Standards And Failover
Redundant PDU Structure And Breaker Design In Unlikely Event Of A Failure
Standby Onan Cummins Diesel Generator On-Site With Fuel Capacity For Days of Operation Between Refills
Secondary Portable Power Generation Services Available 24/7 On One Hours Notice With Contractor Less Than A Mile Away.
Tertiary Power Generation Services Available On-Demand Via Our Disaster Recovery Solutions Provider
Servers
All Databases Served From And Based Upon Microsoft SQL 2005/2008 Architecture And Design
All Servers Run Windows 2003 R2 Or Higher For The Ultimate In Availability And Stability
All Main Production Servers Include Hot-Swap Capabilities For RAM, Processor, And Hard Drive Components
All Equipment Is Refreshed And Maintained On A Strict Schedule, Minimizing The Possibility Of Equipment Failure
All Storage Volumes Are Created Using RAID 1, RAID 5, Or RAID 10 Level Technology, Drastically Reducing The Possibility Of Data Loss Due To Drive Failure
All Network Elements Managed By SNMP/RMON Software And Trap Systems
All Equipment Housed And Locked In APC Infrastructure TM / Dell Rapid System TM Cabinets To Extend Life And Security
Backups Are Maintained Hourly On Core Production Systems And A Minimum Of Daily On ALL Systems, Backups Are Processed With 3 Levels Of Protection: Disk/Network Based, Tape Backup, Off-Site Backup Streams
Telephony
All Calls Handled Via Traditional TDM Architecture. No VOIP Handoffs Means Greater Voice Quality And Platform Stability
All Circuits Have Redundant Overflow And Blocking Paths To Ensure 100% Availability Of Channel Space
All Voice Circuits Provided Via PRI Enabling Enhanced Capture Of Data Such As Caller ID/Name/Phone Number
Internal Switching Platform Allows For Hot-Swaps On All Telephony Boards And Functions Via A Modular Chassis
All Circuit Functions And Alarms Monitored 24/7 Internally And Within Our Provider’s Network
Incoming 800 Circuits Can Be Remotely Re-Routed And/Or Shared With Any Answering Partner Across The U.S.
Network & Security
Complete Network Access Control Foundation To Prohibit Any Exposure To Unwanted/Unknown Elements
WatchGuard Systems Core Firewall With Gigabit Access Paths
HP Procurve TM and Dell Based Core And Edge Switching
Core Network Serviced With Gigabit Fiber & Copper Elements
All Network Elements Heavily Hardened Against Attack Or Accidental Misuse
Separate Storage Network Maintained To Protect Core/Edge Integrity And Enhance Performance For Operations
