Emergencies happen, anytime, anywhere. But doesn’t it seem they usually pop up when the sun goes down? With Answer California's award-winning call center agents available 24/7, we can provide service to your customer whenever the need arises. Whether you provide electricity, gas, sewer or water, Answer California's answering services can screen your calls, dispatch emergency calls, gather information from potential callers and most importantly answer your calls 24/7.
Answer California has a clear grasp on your customers' dependency on utility services. There are two types of utility calls: urgent and non-urgent calls. With over 25 year’s experience, Answer California has the knowledge and custom scripting for filtering those calls. We understand the importance of accurate messaging, dispatching those messages to the appropriate on-call resource, and escalation. A few examples of call types:
Non-emergency Calls
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Emergency Calls
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To get started, call us at 800.369.8741.