Answer California Utility Service Solutions
Emergencies happen, anytime, anywhere. But doesn’t it seem that they usually pop up after the sun goes down? With Answer California's award winning call center agents available 24/7, we can provide service to your customer when ever the need arises. Whether you provide electricity, gas, sewer or water, Answer California's answering services can screen your calls, dispatch emergency calls, gather information from potential callers and most importantly answer your calls 24/7. Answer California has a clear grasp on the dependency your customers have on utility services. There are two main call types within utility services; urgent and non-urgent calls. With over 25 year’s answering service experience in our call centers, Answer California has the knowledge and custom scripting to assist our customers in filtering those calls. We understand the importance of accurate messaging, dispatching those messages to the appropriate on-call resource and escalation. A few examples of those call types are:
Non-emergency calls:
- Hours of operation
- Billing inquiries
- Holiday exceptions
- Eco friendly precautions
Emergency calls:
- Gas leaks
- Pipes bursting
- Toxic environmental risks
If you are looking for a 24/7 professional live answering service, Answer California is your answer!
